Compucare Blog

Are you Happy with Your IT Support (or lack thereof)?

Be Happy

Here at Compucare, we understand that having the wrong IT Support Provider is not only more expensive in the long-term – it can make your team HATE  their jobs as well!

man hitting computer cartoon giff

Many of our clients decided to switch to Compucare due to horrible experiences with their Previous Providers. They’ve told us about:

Ridiculously long response times – having to wait days for a call back;
Wrong diagnoses made by untrained or inexperienced IT engineers;
– Disconnected customer services asking the same questions again & again!

Has this been your experience? Is it time to switch, maybe?

Our engineers are dedicated, experienced and Microsoft certified. As standard, we provide an immediate initial response – maximum 30 min call back time. If you happen to call us before we call you, we’ll give you answers rather than frustrate you with repetitive questions. Click Here to Read Our Clients’ Testimonials

The right IT Support Provider can help increase your team’s productivity as well as lower your overall costs. IT also significantly lowers the risk of a Cyber Security breach  which poses an existential threat to a smaller organisation.

So… can we be Your IT Hero? 

Get in touch if you’re looking for an IT Support Provider who gets IT


Or call: 0800 008 6181

It’s incredible how quickly technology is progressing. It’s not that long since companies relied on typewriters and basic telephone landlines, yet these days, there is a plethora of devices strewn around offices. From tablets, scanners and smartphones to video conferencing facilities and much more, the technology is impressive and diverse.

To be successful in the world of enterprise, it’s important that your firm moves with the times and ride the digital wave. If you don’t, you might find your competitors gain an advantage over you. However, knowing which direction to take and precisely which systems and devices use can be difficult. You’ve no doubt got lots of other things to think about, so strategising about your IT systems might not be something you relish. Thankfully, help is at hand. It’s now possible to make the most of IT support in Kent and elsewhere to provide you with clear direction.

Shifting sands

Highlighting the dizzying pace of technological change, research conducted recently by Virgin Media Business suggested that the once ubiquitous telephone landline may disappear from everyday use among companies within five years.

In a poll of 500 chief information officers (CIOs), the firm found that 65 per cent of respondents believed telephones will become redundant within this period. Meanwhile, 62 per cent of those questioned predicted that PCs will fall out of use within the next half-decade.

On the other hand, 13 per cent of the CIOs stated that smartphones are the least likely devices to be abandoned.

A transformative effect

Responding to the findings, Virgin Media Business’s Tony Grace said: “The pace of change with technology is having a transformative effect on the way we work. A decade ago it would have been unthinkable to suggest an office without telephones. Now it’s hard to imagine being separated from our smartphones.

“Mobile connections to the internet are getting better by the day. Commuters in London can now access WiFi under the streets of the city at stations across the Underground network. Almost everywhere we go we’re able to check-in at the office, social networking sites, or simply contact friends and family everywhere we go. Because of this, businesses have recognised the importance of the mini computers that smartphones have essentially become.”

He added that companies are relying more on smartphones and less on landlines, while the “sophistication of mobile technology is also having an impact on the PC”. According to the expert, stationary PCs are now “significantly less useful” that their laptop counterparts.

How we can help

Here at Compucare Systems we’re experts in the field of computing and if you’re looking for IT support in Surrey, IT support in Sussex or elsewhere, we should be able to help. We can create annual IT roadmaps for your organisation, monitor your IT lifecycle and budgets, create plans for new projects and so on.

With our help, you might find it easier to remain up-to-date in terms of your computing systems and the technology you use. For further information, just take a look around the rest of our website.

It’s hard enough managing an enterprise when things are on an even keel, so when serious problems arise, it can be impossible. The point about disasters is, you can’t always be sure when they will occur and if your firm is not prepared for the worst, it may not be able to survive.

As well as making sure you have the appropriate systems to minimise risk in the first place and insurance to cover your costs in the event that problems arise, it’s important to make sure that you have backups when it comes to your IT systems. These days, firms rely heavily on technology and if you don’t have the right IT disaster recovery and prevention solutions in operation, you’re placing yourself at unnecessary risk.

No shortage of dangers

There are many potential dangers out there for you to protect your company from. For example, your premises may come under threat due to burglary, vandalism or fire.

Another risk comes from flooding and over the course of this summer, many businesses around the UK were affected by excessive rainfall. In some areas, rivers burst their banks and shops, offices and other commercial premises sustained damage. Indeed, Met Office figures cited by the BBC suggested that the country saw its wettest summer since 1912. It was also revealed that the Environment Agency issued more than 1,000 river flood alerts and warnings between June 1st and July 15th.

Meanwhile, there are also cyber-based risks to consider. The number of internet-related attacks on firms continues to rise and these security breaches can be highly damaging.

A proactive approach

Rather than reacting to problems as and when they arise, it is much better to adopt a proactive approach. For example, it may pay off to invest in IT support in Kent.

Here at Compucare Systems we provide IT disaster recovery and prevention services that may suit your organisation perfectly. If you come to us for assistance, we will create a disaster recovery plan that means your full system will be restored within a matter of hours in the event of a problem.

This means any downtime you suffer will be limited, helping to protect you from lost trade and customer dissatisfaction.

Cutting costs

Of course, IT support in Sussex and elsewhere does require a little expenditure. However, in the long term, it could save you cash. After all, having the right disaster recovery solutions in place can bring down your liability insurance premiums and it can increase your server efficiency.

Also, it’s important to take into account the expenses you will avoid in the event that a disaster occurs. Rather than potentially being out of operation for long periods of time, you should be back up and running quickly, meaning you can continue generating revenue.

More info

If you’d like to find out more about the services we provide, including our IT support in London, just take a look around our website.

As well as the practical benefits our disaster recovery offers, it can also provide you with greater peace of mind.

Running a company is not easy and you might sometimes feel like a plate spinner. You have to concentrate on so many things at once and if you lose concentration even for just a moment, things can start to go wrong.

One of your major headaches at present might be IT. Firms are increasingly reliant on technology and if you don’t have a background in such matters or you simply don’t have the time or resources to devote to this aspect of your business, you could frequently encounter difficulties. However, there is a way of making your life easier and ensuring your enterprise does not suffer due to technical failings and that’s to take advantage of IT support in Essex.

Peace of mind

As well as helping to ensure your operations continue to run smoothly, turning to a third party for help like this can provide you with peace of mind.

You’ll know that the experts are on the case and you won’t have to attempt to deal with problems that lie outside of your area of expertise. This means you can get on with the other tasks you face.

How we can help

Here at Compucare Systems we’re experts in the field and are perfectly placed to provide you with IT support in Surrey or elsewhere.

By coming to us, you will benefit from having your own dedicated account manager, inclusive proactive monitoring and onsite and offsite analysis. We will assist you with your IT strategy and an IT consultant will engage in onsite meetings.

A flexible approach

Also, we know that the needs of firms differ and we go out of our way to offer flexible services. For example, you can choose between annual IT support contracts and pay as you go services.

You can trust us

Of course, you don’t want just any old firm getting involved in this aspect of your business. Instead, you’ll no doubt be eager to enlist the services of an organisation you can trust. The good news is, you can rely on the quality of our assistance. We have almost two decades of experience in the field and provide our customers with the highest quality service at a fair price.

Since we launched, we’ve grown considerably as more and more organisations have become aware of the benefits of using us to provide IT support in London. Also, most of our existing customers have been loyal to us since our early days, highlighting the impressive level of service we offer.

A free consultation

If you’re interested in what we have to offer, you might want to arrange a free onsite consultation and appraisal.

For more information, just take a look around our website or get in touch with our friendly and professional team. With the help of our experts, you should find it much easier to manage the computing side of your enterprise and you may well achieve cost savings too. It’s certainly worth investigating your options when it comes to this aspect of your company.

Running a company can be stressful. After all, there are so many issues to keep on top of and a great many things can go wrong. Foremost among your concerns might be technical hiccups. Like lots of firms, yours might be heavily reliant on IT systems and if you have limited experience and knowledge about these setups or simply don’t have time to monitor and fix them, you could find you run into a whole series of problems.

However, there are ways you can make your life easier and boost your peace of mind. For example, by making sure you have effective technical disaster recovery plans in place, you can rest assured that in the event of a serious problem, your firm will be able to get back on its feet.

Here at Compucare Systems we offer IT support in Sussex and can create disaster recovery plans for you.

It’s impossible to entirely eliminate the dangers posed by such things as fire, theft, extreme weather, web viruses, data security incidents and so on. However, with our systems in place, you don’t have to fear such eventualities as much.

With our assistance, you can develop your own IT disaster recovery plan to help ensure you’re able to resume your operations within a short space of time. This could save your enterprise from financial ruin.

You can rely on the quality of our IT support in Essex and elsewhere. Founded nearly two decades ago, we aim to provide all our customers with the highest quality of service at a fair price.

Like a lot of managers, you might be keeping a constant eye on your firm’s finances. There’s no denying that trading conditions remain tough and it might only be by keeping a tight rein on your spending that you’re able to remain in operation.

When you’re trying to reduce your expenditure, it might seem counterintuitive to seek outside help with your computing systems. However, by choosing the right IT support in London, you might in fact be able to lower your overall costs.

After all, if you don’t have a proper grip on this side of your business, you can end up wasting lots of time and energy addressing problems and you may miss out on a whole series of opportunities. Over the long-term, this could harm your finances.

Here at Compucare Systems we know that businesses don’t have money to burn and we go out of our way to offer cost effective services.

We’re experts in the field and so tasks that may take an in-house team a long time to complete could take us moments.

Streamlining this side of your operations could therefore bolster your financial outlook. We can provide you with free round-the-clock proactive network monitoring, free online data backup, immediate helpdesk response, unlimited or pay as you go support packages, your own dedicated technical account manager and much more.

So, if you’re eager to find out more about IT support in Surrey or elsewhere, just take a look around our website or get in touch with our friendly and professional team.

There’s no denying the fact the internet is now hugely important in the world of retail and business more generally. So, if your firm doesn’t yet have an effective web presence, you might be missing out on a whole range of opportunities.

However, the prospect of creating your own website, potentially complete with online shop, might raise your blood pressure. Without the right knowledge and experience, it can be impossible to achieve the desired outcomes. After all, a lot of the work involved is highly technical.

The good news is, by being savvy and taking advantage of IT support in Essex, you can get around this problem.

Here at Compucare Systems we’re experts when it comes to these tasks and are on hand to help you out. We can provide you with full website design right from the concept stage to live layouts. We can also make sure your site is compatible with smartphones and can assist you with search engine optimisation.

Meanwhile, to help ensure your cyber presence is maintained without difficulty, we provide fully secured managed hosted services as well as round-the-clock technical support.

Over the years, we’ve built literally hundreds of websites for a whole range of organisations and so you can rest assured we’re more than capable of delivering top-quality results.

Also, we appreciate the importance of tailoring solutions to individual organisations. To help ensure we’re on the same page as you, we’ll invite you to have an initial conversation followed by a meeting detailing your goals and objectives.

With the right IT support in Kent you stand to boost your enterprise’s prospects online.

In today’s competitive world of business, more and more companies are now looking to outsource their occupational roles to third party contractors or agencies instead of employing full-time staff. The main reason why outsourcing has become so popular is because it can help to deliver significant savings. One operational area where many companies have used outsourcing to great effect is IT support in London or elsewhere.

The main advantage of using outsourced IT support is that third-party contractors are so much more cost-effective than full-time in-house IT technicians. Full-time employees need to be paid technicians’ wages, pensions and National Insurance contributions, as well as wages for sick pay and holiday pay. Outsourced IT support on the other hand consists of only one single charge for whatever service is required. In addition, an in-house IT support team must also be bought all of the equipment it needs to function and be provided with adequate office and work space. Of course, an outsourced IT contractor needs no such work space and only requires payment for equipment that is necessary to complete a specific job or carry out a certain repair.

In short, outsourced IT support helps companies save money by removing the monthly expenditure associated with full-time employees and replaces it with more cost-effective services that are only paid for when required.

If you’re a company based in south-east England that is looking for outsourced IT support around London or IT support in Essex, Surrey, Kent or Sussex, make Compucare your first port of call.

IT systems are the lifeblood of any business, making the operation of your organisation possible. But no system is perfect, which is why you need a support firm that can react quickly in an emergency. This can make the difference between a minor blip your clients don’t notice and a massive business headache.

But whether you’re after IT support in London or elsewhere, you need more than just emergency cover. Consider the service which is provided every day. The company should offer more than reactive help with minor issues.

Look for an organisation providing IT support which can add real value to your business, for example with staff training which make sure  you are making the most of your computer systems, or planning future IT capabilities so that your business has a strong future direction.

And, as with any other service, look for experience, flexibility and value from your service provider.

At Compucare Systems, we have nearly two decades’ experience providing IT support and other services. Despite our growth, our service is as personal and friendly as it was on our first day.

We offer a high level of IT support in London and other areas. So, for example, if you need IT support in Essex or any other home counties, get in touch for your free appraisal and follow-up report on your IT network today. Our services range from disaster recovery to web design, cloud computing and online data backup.