Compucare Blog

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Reportedly, 75% of data loss is due to people deleting content and 32% of companies will experience a data loss incident at some point in time. Office 365 and SharePoint are reliable platforms and some of the best solutions the market has to offer. However, their basic backup does not provide protection against intentional and/or accidental data removal.

Without a complementary back-up solution, the above still have the potential to purge your data making recovery extremely time-consuming and costly – in some cases, unachievable. It can take as much as 6+ IT support hours to recover a single deleted file (if it can be recovered). Loss of productivity and IT costs associated with recovering the whole mailbox can be very high. However, you can choose to deploy additional backup which complements Office365 and SharePoint while working together with their native solutions.

Data Restoration Process

As an IT support provider, we believe it is our responsibility to consider as many predictable threats as possible, so we can further protect your Office 365 and/or SharePoint data. We can implement suitable cloud solutions which offer unlimited backup, fast search and one-click restore of your Office 365 exchange email, calendar, contacts, public folders and more.

Contact us now to find out more about complete protection of SharePoint and Office365 Mailboxes.

Let’s Protect What Matters to You!

To find out more: email sales@compucaresystems.co.uk or call: 0208 660 3666

business-gazing through the windowSo, you’re gazing through the window at the buildings outside – wondering what the future holds for your team. The business is doing well. You enjoy working with your staff and do whatever you can to maintain employee morale, but there’s this one disgruntled individualJack Black Facial Expression whom you just can’t please…

For the purpose of this article, let’s say the person is an IT-savvy business developer called Jack Black. Whenever you close your eyes it is Jack’s face that you see, and… it is not a happy  face to say the least…

Thankfully, he has already given his notice. A little background story about Mr. Black – he is miserable, but really good at his job. On this note, Jack has just closed a very lucrative deal for the company.  The stage is set for a good exit, however, Jack feels entitled to a lot more than he’s getting. He averts his eyes as he passes you by. He even stopped saying ‘hello’ at this point. ‘How rude?’ you think, and then spend more time than you should counting down the days until Mr. Black’s departure. 30 days later he’s gone and your smile’s back. It’s a new day! But hold on… something’s not quite right…

Your inbox appears to have shrunk overnight. All the important emails relating to that amazing deal are gone and the deleted items folder is empty! With beads of sweat popping out of your forehead, you hurriedly call your IT support provider who then calls the Office365 team. It’s official – those super important emails along with some less important ones have been purged out of the system and cannot be recovered. “Jaaaack!”


The above mentioned is just one of many possible scenarios. Any employee who intentionally or unintentionally deletes an important file can be “Jack”. It could be a dedicated assistant who does not have one malicious bone in their body, or it could even be you.

Reportedly, 75% of data loss is due to people deleting content and 32% of companies will experience a data loss incident at some point in time. Office 365 and SharePoint are reliable platforms and some of the best solutions the market has to offer. However, their basic backup does not provide protection against previously described intentional actions and/or accidents. Without a complimentary back-up solution, the above still have the potential to purge your data out of the system making recovery extremely time-consuming and costly – in some cases, unachievable.

If you don’t have an Office365 backup solution, it can take as much as 6 IT support hours to recover a single deleted file (if it can be done). Loss of productivity and IT costs associated with recovering the whole mailbox can be unpredictable and very high. However, you can choose to deploy an additional backup solution which complements Office365 and SharePoint while working together with their native backup solutions.

As your IT support provider, we believe it is our responsibility to consider as many predictable scenarios as we can. Therefore, please get in touch with Compucare to find out more about complete protection of SharePoint and Office365 Mailboxes including emails, calendars, contacts, and tasks.

We will gladly address any questions and/or concerns you may have. Contact us now 

 

GDPR (General Data Protection Regulation) comes into effect on the 25th of May 2018 radically changing our approach to processing personal data. With less than six months remaining, we know you’re in the midst of GDPR preparations updating and/or replacing the ways in which you collect, process or control personally identifiable data. We hope this article helps to ease this process by answering some of your probing IT (GDPR related) questions.

Europe Flag

What is Personal Data? Definition 
(Source: CNIL Website)

“According to the law, personal data means any information relating to an identified or identifiable individual; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number (e.g. social security number) or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity (e.g. name and first name, date of birth, biometrics data, fingerprints, DNA…)”

Other Examples of Personally Identifiable Data Include:

  • Email Address
  • Medical Information
  • Bank Details
  • IP Address
  • Cultural Identity
  • National Insurance Number, etc.

Your IT hardware, software, processes and strategies are key to ensuring your sensitive data remains protected. As an experienced IT Support Provider, Compucare can identify IT threats and ensure your systems are resilient in the light of GDPR requirements. We can support your organisation in such key areas as: data encryption, data backup, firewall, anti-virus and other security services, breach notifications and more.

When GDPR becomes effective organisations must be able to discover, manage and share data belonging to their customers, employees, donors, etc. The above mentioned individuals will be entitled to require answers relating to how much information you hold about them and how it’s being used. Most likely, you’re already using certain IT solutions which can assist your organisation in discovering, managing, protecting and reporting data. For example, it is a legal requirement that all organisations create procedures to limit who has got access to shared files hosted on various platforms e.g. Dropbox or SharePoint. However, please contact us if you’re not sure what IT solutions you already have, or may need to put in place by the 25th of May 2018.

Additional IT (GDPR related) Tips for Your Organisation

  • Make sure your staff are adequately trained:

From an IT compliance perspective, your employees must be able to recognise some of the main threats and/or data breaches. Quite often, breaches occur due to employee errors, hence staff need to be sufficiently educated.  Please subscribe Right Here and receive our free “How to Spot a Malicious Email” Guide.

  • Take advantage of strong passwords:

If your passwords are easy to guess, your systems will be open to data breaches. Make use of upper and lower case letters, numbers and/or symbols when creating passwords.

  • Encrypt all portable devices:

Make sure all portable devices (such as memory sticks, tablets, laptops) used to store personal information are encrypted.

Lastly, we want to encourage you to get in touch with Compucare, so we can review your IT support plan helping you align with GDPR requirements. Having said that, even if you’re already GDPR compliant, this might be a good time to review your cyber security status. Please refer to our recent blog post: Are SMEs too Small to become Cyber Attack Victims?