Compucare Blog

business-gazing through the windowSo, you’re gazing through the window at the buildings outside – wondering what the future holds for your team. The business is doing well. You enjoy working with your staff and do whatever you can to maintain employee morale, but there’s this one disgruntled individualJack Black Facial Expression whom you just can’t please…

For the purpose of this article, let’s say the person is an IT-savvy business developer called Jack Black. Whenever you close your eyes it is Jack’s face that you see, and… it is not a happy  face to say the least…

Thankfully, he has already given his notice. A little background story about Mr. Black – he is miserable, but really good at his job. On this note, Jack has just closed a very lucrative deal for the company.  The stage is set for a good exit, however, Jack feels entitled to a lot more than he’s getting. He averts his eyes as he passes you by. He even stopped saying ‘hello’ at this point. ‘How rude?’ you think, and then spend more time than you should counting down the days until Mr. Black’s departure. 30 days later he’s gone and your smile’s back. It’s a new day! But hold on… something’s not quite right…

Your inbox appears to have shrunk overnight. All the important emails relating to that amazing deal are gone and the deleted items folder is empty! With beads of sweat popping out of your forehead, you hurriedly call your IT support provider who then calls the Office365 team. It’s official – those super important emails along with some less important ones have been purged out of the system and cannot be recovered. “Jaaaack!”


The above mentioned is just one of many possible scenarios. Any employee who intentionally or unintentionally deletes an important file can be “Jack”. It could be a dedicated assistant who does not have one malicious bone in their body, or it could even be you.

Reportedly, 75% of data loss is due to people deleting content and 32% of companies will experience a data loss incident at some point in time. Office 365 and SharePoint are reliable platforms and some of the best solutions the market has to offer. However, their basic backup does not provide protection against previously described intentional actions and/or accidents. Without a complimentary back-up solution, the above still have the potential to purge your data out of the system making recovery extremely time-consuming and costly – in some cases, unachievable.

If you don’t have an Office365 backup solution, it can take as much as 6 IT support hours to recover a single deleted file (if it can be done). Loss of productivity and IT costs associated with recovering the whole mailbox can be unpredictable and very high. However, you can choose to deploy an additional backup solution which complements Office365 and SharePoint while working together with their native backup solutions.

As your IT support provider, we believe it is our responsibility to consider as many predictable scenarios as we can. Therefore, please get in touch with Compucare to find out more about complete protection of SharePoint and Office365 Mailboxes including emails, calendars, contacts, and tasks.

We will gladly address any questions and/or concerns you may have. Contact us now 

 

Are you Happy with Your IT Support (or lack thereof)?

Be Happy

Here at Compucare, we understand that having the wrong IT Support Provider is not only more expensive in the long-term – it can make your team HATE  their jobs as well!

man hitting computer cartoon giff

Many of our clients decided to switch to Compucare due to horrible experiences with their Previous Providers. They’ve told us about:

Ridiculously long response times – having to wait days for a call back;
Wrong diagnoses made by untrained or inexperienced IT engineers;
– Disconnected customer services asking the same questions again & again!

Has this been your experience? Is it time to switch, maybe?

Our engineers are dedicated, experienced and Microsoft certified. As standard, we provide an immediate initial response – maximum 30 min call back time. If you happen to call us before we call you, we’ll give you answers rather than frustrate you with repetitive questions. Click Here to Read Our Clients’ Testimonials

The right IT Support Provider can help increase your team’s productivity as well as lower your overall costs. IT also significantly lowers the risk of a Cyber Security breach  which poses an existential threat to a smaller organisation.

So… can we be Your IT Hero? 

Get in touch if you’re looking for an IT Support Provider who gets IT

E-mail: sales@compucaresystems.co.uk

Or call: 0800 008 6181

Email!

Our inboxes function in a world riddled with viruses, ransom-ware and malware. It would be great if every malicious attempt came with a clear warning, but they don’t. The warnings tend to be more subtle. Yet, they become more obvious if you know what to look out for.

It is cheaper to teach your staff how to spot malicious attempts than to deal with consequences of a successful cyber-attack via e-mail. We created a simple guide to help you stay safe in cyber-space. Please share it with your team and encourage them to read it. This guide consists of 7 simple steps which will help you identify a malicious email. Be encouraged. You don’t need to be an IT expert to be able to do that.

Click Here to Subscribe & Receive your Free Guide Now.

 

it support for charities

You Can Help Your IT Support Provider Protect Your Organisation

As part of the National Cyber Security Program, a qualitative research with UK registered charities was carried out in February and May 2017. The research was commissioned by the UK Government (DCMS) – it aimed to explore the charities’ experiences, awareness and attitudes around cyber security. 

Some participants assumed cyber security was more of an issue for businesses than for charitable organisations. However, the research has highlighted that CHARITIES ARE AS SUSCEPTIBLE TO INDISCRIMINATE CYBER-ATTACKS AS BUSINESSES. It has also shown that “there is a need for basic awareness raising among staff and trustees, and upskilling of those responsible for cyber security – so they know the basic technical controls they can put in place.” Cyber Security Among Charities, Ipsos Mori.

Most charities recognized the potential danger of losing funds or personal data of donors and/or service users. These were typically seen as existential threats heightening the importance of being cyber secure. By contrast, however, the loss of non-personal (day to day) data was less of a concern. Some charities did not realize the potential negative impact on organizational continuity if non-personal data files were lost.

You might be aware of major ransom-ware attacks affecting establishments across the globe, recently. In the UK, 61 NHS organisations were significantly disrupted by global attacks carried out in May 2017. Ukraine was one of the first to report issues, and it’s been reported that some of the attacks had nothing to do with money – they were actually designed to cause maximum damage. Essentially, whatever their motivation, cyber-attacks create chaos in affected organisations. The research by Ipsos Mori came across examples of charities that had to spend a considerable amount of time getting their data restored after they had incurred cyber security breaches where non-personal data files were lost. For a small charity, an attack of this kind (or any other) can be especially difficult to overcome. Having said that, the good news is that most of them can be prevented!

Prevention is always better than cure. Continue reading this article to find out how to avoid  having to report frequent cyber security breaches to Your IT Support Provider.

WHAT YOU CAN DO TO PROTECT YOUR ORGANISATION

The most recent mega-virus, justifiably called ‘WannaCry’, infects only machines running Windows operating systems. If your charity uses Windows, and you do not update it regularly or you’re not careful when opening and reading emails, you could be at risk. We strongly recommend that you migrate away from unsupported operating systems and software as well. On that note, Outlook 2007 will reach its end of life on the 10th of October 2017. The product will no longer be supported by Microsoft. Failing to upgrade before it expires will make you more vulnerable to cyber-attacks. Click here to read more about Outlook’s 2007 End of Life, or get in touch for more information.

Ransom-ware attacks disrupt IT systems by freezing users’ computers and demanding untraceable ransoms to be paid for files’ restoration. In order to protect your organisation (outside of having sufficient IT Support for charities):

  • Run regular updates, migrate in due time;
  • Use firewalls and antivirus software;
  • Be careful when opening and reading emails: train your staff to do the same.

Moreover, regularly back-up your data, so you can easily restore your files should you be affected. Bear in mind that succumbing to hackers’ demands doesn’t guarantee files’ restoration.

Cyber-security may be a virtual issue, but when ignored it is extremely likely to threaten affected charities’ physical existence.

If you believe your current security measures aren’t sufficient to protect your organisation feel free to get in touch. We have been helping our clients (70% of which are charities) to prevent and deal with cyber security issues for over 21 years!

Do what you can to stay safe in cyber-space, or get in touch if you need OUR help.

E-mail sales@compucaresystems.co.uk or call 0800 008 6181 now.

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