Compucare Blog

GDPR (General Data Protection Regulation) comes into effect on the 25th of May 2018 radically changing our approach to processing personal data. With less than six months remaining, we know you’re in the midst of GDPR preparations updating and/or replacing the ways in which you collect, process or control personally identifiable data. We hope this article helps to ease this process by answering some of your probing IT (GDPR related) questions.

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What is Personal Data? Definition 
(Source: CNIL Website)

“According to the law, personal data means any information relating to an identified or identifiable individual; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number (e.g. social security number) or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity (e.g. name and first name, date of birth, biometrics data, fingerprints, DNA…)”

Other Examples of Personally Identifiable Data Include:

  • Email Address
  • Medical Information
  • Bank Details
  • IP Address
  • Cultural Identity
  • National Insurance Number, etc.

Your IT hardware, software, processes and strategies are key to ensuring your sensitive data remains protected. As an experienced IT Support Provider, Compucare can identify IT threats and ensure your systems are resilient in the light of GDPR requirements. We can support your organisation in such key areas as: data encryption, data backup, firewall, anti-virus and other security services, breach notifications and more.

When GDPR becomes effective organisations must be able to discover, manage and share data belonging to their customers, employees, donors, etc. The above mentioned individuals will be entitled to require answers relating to how much information you hold about them and how it’s being used. Most likely, you’re already using certain IT solutions which can assist your organisation in discovering, managing, protecting and reporting data. For example, it is a legal requirement that all organisations create procedures to limit who has got access to shared files hosted on various platforms e.g. Dropbox or SharePoint. However, please contact us if you’re not sure what IT solutions you already have, or may need to put in place by the 25th of May 2018.

Additional IT (GDPR related) Tips for Your Organisation

  • Make sure your staff are adequately trained:

From an IT compliance perspective, your employees must be able to recognise some of the main threats and/or data breaches. Quite often, breaches occur due to employee errors, hence staff need to be sufficiently educated.  Please subscribe Right Here and receive our free “How to Spot a Malicious Email” Guide.

  • Take advantage of strong passwords:

If your passwords are easy to guess, your systems will be open to data breaches. Make use of upper and lower case letters, numbers and/or symbols when creating passwords.

  • Encrypt all portable devices:

Make sure all portable devices (such as memory sticks, tablets, laptops) used to store personal information are encrypted.

Lastly, we want to encourage you to get in touch with Compucare, so we can review your IT support plan helping you align with GDPR requirements. Having said that, even if you’re already GDPR compliant, this might be a good time to review your cyber security status. Please refer to our recent blog post: Are SMEs too Small to become Cyber Attack Victims? 

Email!

Our inboxes function in a world riddled with viruses, ransom-ware and malware. It would be great if every malicious attempt came with a clear warning, but they don’t. The warnings tend to be more subtle. Yet, they become more obvious if you know what to look out for.

It is cheaper to teach your staff how to spot malicious attempts than to deal with consequences of a successful cyber-attack via e-mail. We created a simple guide to help you stay safe in cyber-space. Please share it with your team and encourage them to read it. This guide consists of 7 simple steps which will help you identify a malicious email. Be encouraged. You don’t need to be an IT expert to be able to do that.

Click Here to Subscribe & Receive your Free Guide Now.

 

Cyber Threat HackerReportedly, UK SMEs were targeted by hackers over 200.000 times each, in 2016.

Cyber-crime is a real threat, which often goes unrecognized by small business owners. Hackers know it is so, hence often pick SMEs expecting them to be an easier target. You might think your business is too small to be at risk. However, if you have sufficient quality data e.g. clients’ contact info, payment details, etc. you’re not too small. 

You might be aware of recent major ransom-ware attacks affecting companies across the globe. British advertising agency WPP was reported to be among the affected UK companies. 61 NHS organisations were significantly disrupted by global ransom-ware attacks carried out in May 2017. Firms in Ukraine were one of the first to report ransom-ware issues, and BBC UK continues to report on cyber-attacks experienced by Ukraine. It is said that those attacks were not about money – instead they were Russia’s attempts to destabilise the country. Whatever their motivation, however, global and local cyber-attacks create chaos in affected organisations – both large and small. What’s really frustrating is that most of them can be prevented.

The most recent mega-virus, justifiably called ‘WannaCry’, infects only machines running Windows operating systems. If your organisation uses Windows, and you do not update it regularly or you’re not careful when opening and reading emails, you could be at risk. We strongly recommend that you migrate away from unsupported operating systems and software as well. On that note, Outlook 2007 will reach its end of life on the 10th of October 2017. The product will no longer be supported by Microsoft. Failing to upgrade before it expires will make you more vulnerable to cyber-attacks. Click here to read more about Outlook’s 2007 End of Life, or get in touch for more information.

Ransom-ware attacks disrupt IT systems by freezing users’ computers and demanding untraceable ransoms to be paid for files’ restoration.

In order to protect your organisation (outside of having sufficient IT Support):

  • Run regular updates, migrate in due time;
  • Use firewalls and antivirus software;
  • Be careful when opening and reading emails.

Moreover, regularly back-up your data, so you can easily restore your files should you be affected. Bear in mind that succumbing to hackers’ demands doesn’t guarantee files’ restoration.

This topic deserves our attention. Cyber-security may be a virtual issue, but when ignored it is extremely likely to threaten affected SMEs physical existence.

If you believe your current security measures aren’t sufficient to protect your organisation please get in touch. We have been helping our clients to prevent and deal with cyber security issues for over 21 years!

Do what you can to stay safe in cyber-space, or get in touch if you need IT Support.

E-mail sales@compucaresystems.co.uk or call 0800 008 6181 now.

Alternatively, please subscribe via e-mail RIGHT HERE to receive more valuable content in the future.

keybordThere’s no denying that trading conditions remain tough, and keeping a tight rein on your spending is often necessary to remain in operation. Consequently, like many managers do, you might be keeping a constant eye on your charity’s finances.

When you’re trying to reduce your expenditure, it might seem counter-intuitive to seek outside help with your computing systems. However, by choosing the right IT Support for Charities, you might in fact be able to lower your overall costs.

After all, if you don’t have a proper grip on this side of your organisation, you can end up wasting a lot of time, energy and money addressing unnecessary and often pricey problems. Over the long-term, this could harm your finances.

Here at Compucare Systems we know that non-profit organisations don’t have money to burn, hence we go out of our way to offer cost effective services. We’re experts in the field and so tasks that may take an in-house team a long time to complete could take us moments. Moreover, over 70% of our clients are charities!

Streamlining this side of your operations could therefore strengthen your financial outlook. We can provide you with free round-the-clock proactive network monitoring, free online data backup, immediate help-desk response, unlimited or pay as you go support packages, your own dedicated technical account manager and much more.

Click on this link IT Support for Charities if you’re eager to  find out more about what we offer, or simply get in touch with our friendly and professional team.

Alternatively, please Subscribe via E-mail to receive more valuable content in the future.

Compucare is an IT Support Provider passionate about vital Charity related matters.

Like a lot of managers, you might be keeping a constant eye on your firm’s finances. There’s no denying that trading conditions remain tough and it might only be by keeping a tight rein on your spending that you’re able to remain in operation.

When you’re trying to reduce your expenditure, it might seem counterintuitive to seek outside help with your computing systems. However, by choosing the right IT support in London, you might in fact be able to lower your overall costs.

After all, if you don’t have a proper grip on this side of your business, you can end up wasting lots of time and energy addressing problems and you may miss out on a whole series of opportunities. Over the long-term, this could harm your finances.

Here at Compucare Systems we know that businesses don’t have money to burn and we go out of our way to offer cost effective services.

We’re experts in the field and so tasks that may take an in-house team a long time to complete could take us moments.

Streamlining this side of your operations could therefore bolster your financial outlook. We can provide you with free round-the-clock proactive network monitoring, free online data backup, immediate helpdesk response, unlimited or pay as you go support packages, your own dedicated technical account manager and much more.

So, if you’re eager to find out more about IT support in Surrey or elsewhere, just take a look around our website or get in touch with our friendly and professional team.

Whether you’re looking for IT support in London or anywhere else, you need to be sure that you choose the company that’s right for your organisation.

For a start, be sure that the supplier genuinely understands your needs as a business, and isn’t just trying to sell you more hardware, software or services. Don’t settle for a “one size fits all” service. Systems and support models must be tailored to your business’s needs.

Clearly you will also be looking for a broad knowledge base, with staff who are specialists in their field. And every employee you deal with should understand your needs.

You should also be looking for a support service that will provide you with remote back-up, on-site maintenance, on-demand support and a guaranteed response time. Especially when you have a critical issue, you shouldn’t have to hang around for the support company to get back to you.

Finally, reliable back-up for critical data is another essential feature of any good IT support provider. Back up your servers with online data backup to give your critical data, hardware and applications additional protection.

Compucare Systems offers IT support in Surrey, London, Kent, Essex and Sussex. With nearly two decades’ experience under our belts, we aim to provide all our clients with the best possible quality of service and the fairest price. Our approach is personal, friendly, and highly professional.
Get in touch today for a free initial appraisal and follow up report on your IT network. There’s more online.

If you are looking for a quality cloud based computing solution for your IT support in Surrey, then Compucare can bring you the industry’s best deals. Cloud computing is already here, but it still represents the future, where remote computing has become so rapid and quick that all of your data can be stored off-site, which can help to reduce the cost of IT capital investments. By choosing to store your vital data at a datacenter you can be sure that it is in the best hands which will provide up to the minute maintenance and support as well as software and hardware updates as rote. Datacenters are also some of the most secure areas of IT, meaning that you can always rely on your data to be secure. What it also offers is a real time backup of your servers.

What this ultimately equates to is an IT resource that you use and pay for according to your needs and demands placed on it. This can help reduce costs since you are not always paying the same amount of money. We can host a variety of different applications as well as different options and packages that are all designed to offer you the best value for your needs. We understand that not all companies are looking for the same deal, but finally, with cloud computing, you have an option to pay only for what you want to use. We provide this type of IT support for Sussex as well.

IT Support costs can quickly spiral out of control with some companies. They can be a hindrance to solving your problem when they’re actually supposed to be helping you to solve it. Is that what you pay them for? Fortunately, there are always options and Compucare can assure you that our service is second to none for IT support in Surrey. All of our staff are friendly, easy to contact and certainly don’t patronise or assume you won’t understand if an explanation becomes technical. Our continued success has been due to us offering services that are adept at handling not only IT equipment but customers as well. That’s why we frequently receive praise for how we go about interacting with our customers.

Our IT support solutions have spread through Surrey and a large part of it is down to the packages we offer. On top of the paid services we also offer free aspects that can make our options very attractive. For instance, we can provide free 24 hour a day Network monitoring and free online data backup with our packages. If you are still looking to outsource IT support in Sussex or Surrey, we can provide immediate assistance.

In order to maintain our personal interaction approach we assign a dedicated technical account manager who can liaise with you about ongoing strategy and management. Because we can be reached so easily, it makes our entire organisation much more approachable and helpful. For your peace of mind, we also offer fixed IT support costs for 3 years.